Privacy Policy

Last updated: August 13, 2026

MySiara Store operates the mysiara.shop website and provides customers with access to our products, services, content, features, and shopping experience (collectively, the “Services”).

This Privacy Policy explains how MySiara Store collects, uses, stores, and shares personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact Information

• Full name
• Mobile phone number
• Email address
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased or added to your cart
• Order details
• Transaction details
• Returns, cancellations, exchanges, and refunds
• Payment status and transaction confirmation

We do not normally store your complete debit or credit card details. Payments may be processed securely through third-party payment providers.

Account Information

If you create an account, we may collect:

• Username
• Password
• Account preferences
• Account settings

Communications

When you contact us through email, phone, WhatsApp, social media, customer support, or other communication channels, we may collect the information you provide in those communications.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Website interaction and usage information

We may collect this information through cookies and similar technologies.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or provide information through our website.
• Automatically when you browse or interact with our website.
• Through Shopify and other service providers that support our website and business.
• Through payment providers, shipping providers, analytics providers, marketing services, and other third-party service providers.

3. How We Use Your Information

We may use your personal information for the following purposes:

Processing and Delivering Orders

We use your information to:

• Process and confirm orders
• Process payments
• Arrange shipping and delivery
• Contact you regarding your order
• Process returns, cancellations, refunds, and exchanges
• Provide customer support

Improving Our Services

We may use information about how customers interact with our website to improve:

• Website performance
• Product selection
• Shopping experience
• Customer service
• Website features and functionality

Customer Communication

We may contact you regarding:

• Orders
• Delivery updates
• Payment or transaction issues
• Returns and refunds
• Customer support
• Important service-related information

Marketing

Where permitted by applicable law, we may use your contact information to send promotional communications, offers, product updates, or other marketing messages.

You can request to stop receiving promotional communications at any time.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraudulent transactions
• Protect our website and customers
• Investigate suspicious or unauthorized activity
• Maintain the security of our Services

Legal and Regulatory Requirements

We may use or disclose personal information when reasonably necessary to comply with applicable Indian laws, legal processes, government requests, court orders, or to protect our legal rights and the rights of our customers.

4. Sharing of Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

• Shopify, which hosts and supports our online store.
• Payment service providers that process payments and transactions.
• Shipping and logistics companies that deliver your orders.
• Technology and IT service providers that help operate our website.
• Analytics and marketing service providers that help us understand website activity and communicate with customers.
• Customer support providers, where applicable.
• Government authorities, courts, law-enforcement agencies, or other parties when required or permitted by law.

We do not sell your personal information as a business practice.

5. Shopify

Our online store is hosted on Shopify.

Shopify provides the technology that allows us to operate our online store, process transactions, and provide our Services.

Information you provide through our website may be processed by Shopify and other service providers that support the operation of our store.

Shopify may process information according to its own privacy policies and terms.

For more information about Shopify's privacy practices, you can visit Shopify's official privacy information at:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember customer preferences
• Understand how visitors use our website
• Improve website performance
• Analyze traffic and shopping activity
• Support marketing and advertising activities

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us using the information provided below so that we can review the matter and take appropriate action where required.

9. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of storing or transmitting information over the internet is completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Preventing fraud
• Resolving disputes
• Complying with applicable legal and regulatory requirements
• Protecting our legal rights

When personal information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent, subject to legal and operational requirements.
• Raise concerns or complaints regarding our processing of personal information.

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Withdrawal of Marketing Communications

If you receive promotional emails or other marketing communications from us, you may request to stop receiving them.

You can also use the unsubscribe option included in promotional emails where available.

Please note that even after opting out of marketing communications, we may still contact you regarding important transactional matters, such as orders, payments, deliveries, refunds, or account-related issues.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable laws and regulations.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

MySiara Store

Email: mysiarastore@gmail.com

Phone: +91 98438 27895